Focusrite Scarlett Keeps Disconnecting? 4 Solutions

If you’re at all connected to the world of music production, you’ve probably heard of the Focusrite Scarlett range of audio interfaces.

As well-known and high performing as the range is, Some users have experienced the issue of the Scarlett disconnecting.

How frustrating!

Don’t stress though, you’re in the right place. In this article, we’ll jump into 4 solutions for different Scarlett models to get you back on track.

Focusrite Scarlett audio interface on tabletop, connected to Macbook pro laptop

Your Scarlett 2i2 needs a USB 3.0 Cable

Sometimes it’s really the simple fixes that work the best!

If you’re struggling with your Focusrite Scarlett 2i2 disconnecting intermittently, you may just need a USB cable.

A USB 3.0 cable to be exact!

USB 3.0 cables are designed to transfer data faster and deliver more power compared to USB 2.0 cables.

By using a USB 3.0 cable, you can potentially enhance the stability and reliability of your Scarlett 2i2 interface.

Here are some reasons for you to upgrade to a USB3.0 cable:

USB 3.0 cables have extra shielding and improved signal integrity. This means they are less prone to interference and data loss during transmission. As a result, you can enjoy a more reliable and consistent audio connection between your device and the interface.

When shopping for a USB 3.0 cable, make sure it is compatible with the Scarlett 2i2 and meets the necessary specifications.

Look for cables that are certified for SuperSpeed USB 3.0 and have a solid build quality.

There you have it. Simply upgrading to a USB 3.0 cable could have the potential to enhance the overall performance and reliability of your Scarlett 2i2 setup.

Your Scarlett 2i2 Needs to be Optimized for Windows 7

If you’re experiencing the frustrating issue of your Scarlett 2i2 disconnecting, you’ve come to the right place! There are a bunch of steps that you can take to ensure that your Scarlett 2i2 is optimized for Windows.

Let’s dive into how you can solve your disconnecting issue:

Make sure to disable power saving mode for USB devices:

  1. Open the Device Manager (Start > Control Panel > System and Security > System > Device Manager).
  2. In the “Universal Serial Bus controllers” section, right-click each USB Root Hub, select “Properties,” go to the “Power
  3. Management” tab, and uncheck the option “Allow the computer to turn off this device to save power.”

USB Power:

If you’re using a laptop, it’s also worth checking the general power management settings:

  1. Go to Start > Control Panel > System and Security > Power Options.
  2. Set the Power Scheme to “High Performance” (if this option isn’t available, click on “Show additional plans” first).
  3. Click on “Change plan settings,” and on the next page, set both “Turn off the display” and “Put the computer to sleep” to “Never.”
  4. Then click on “Change advanced power settings.”
  5. In the window that opens, make sure the following settings are applied:
    • Hard disk > Turn off hard disk after > Setting (Minutes) = Never
    • Sleep > Sleep after > Setting (Minutes) = Never
    • USB settings > USB selective suspend setting > Setting = Disabled
    • Display > Turn off display after > Setting (Minutes) = Never
    • Processor power management > Minimum processor state > Setting = 100%
    • Processor power management > Maximum processor state > Setting = 100%
      Please note that not all options may be available on your system.

It’s also a good idea to try using another USB port, as some ports are internally hubbed and can cause issues. Test each port and monitor the interface’s performance.

USB hubs can also cause issues when connecting your Focusrite Scarlett 2i2, as they often don’t provide enough power for the device’s needs.

In this case, using a powered USB hub would be optimal.

Please also read our article about Focusrite Scarlett and Windows 11 Problems – with solutions.

Your Focusrite Scarlett Solo’s Drivers need to be Reinstalled

The Focusrite Scarlett range is dependent on its drivers being up-to-date and working correctly, and this is no different for the Scarlett Solo.

If your Focusrite Scarlett Solo has a disconnecting problem, you can follow these steps to get it working correctly again:

Uninstall drivers, reboot, unplug the device, and plug it back in. This step helps ensure a clean installation of the drivers and establishes a fresh connection between your Scarlett Solo and the computer.

Here’s how to do this:

  1. Open the Device Manager (right-click on the Start menu, then select Device Manager).
  2. Expand the “Sound, video, and game controllers” section.
  3. Right-click on your Scarlett Solo device and choose “Uninstall device.”
  4. Restart your computer.
  5. After the restart, unplug your Scarlett Solo from the USB port.
  6. Wait for a few seconds and then plug it back into a different USB port on your computer. Preferably, try using a USB port directly on your computer instead of a USB hub.

If re-installing the drivers didn’t sort out your issue, here are some more steps that you can take to tackle the device disconnecting issue:

Always use the originally supplied cable: It is essential to use the cable provided specifically for your Scarlett Solo.
Using a different cable may not provide the necessary power or data transfer capabilities, which could result in disconnections.

Disable fast startup (Windows 10): Fast startup is a feature in Windows 10 that can sometimes interfere with USB devices.

To disable it, follow these steps:

  1. Go to the Control Panel and select “Power Options.”
  2. Click on “Choose what the power buttons do” from the left-hand side.
  3. Select “Change settings that are currently unavailable.”
  4. Scroll down to “Shutdown settings” and uncheck the box next to “Turn on fast startup.”
  5. Save the changes and restart your computer.

Check for Windows updates: Keeping your operating system up to date is crucial for device compatibility and performance.

Here’s how to check for updates:

  1. Go to the Start menu, click on the Settings (gear) icon.
  2. Select “Update & Security” and then click on “Windows Update.”
  3. Click on “Check for updates” and let Windows download and install any available updates.
  4. After the updates are installed, restart your computer.

Please also take a look at our article about issues with Focusrite Scarlett and Windows 10.

After going through these steps, your Scarlett Solo should be ready for use, hopefully eliminating that pesky disconnection issue!

Test it out by connecting it to your computer and using it with your preferred audio software.

Remember, these steps are general troubleshooting guidelines, and if the issue persists, it may be helpful to reach out to Focusrite support or consult their online community for further assistance tailored to your specific situation.

You Need to Use the Dedicated Motherboard USB Port for Your Scarlett 4i4

Having A Focusrite Scarlett 4i4 myself, I understand how frustrating it can be to experience frequent disconnections.

Here are some solutions that have worked for me and hopefully, can help resolve the problem for you too:

Use the dedicated USB-C port on the motherboard: (Another option is the VirtualLink USB-C port on your graphics card if available)

If possible, connect your Scarlett 4i4 to either the dedicated USB-C port on your motherboard or the VirtualLink USB-C port on your graphics card.

If these options are not available, you can use the USB Treeview program to identify the USB port with the fewest devices connected to the same hub.

Disable all redundant sound cards: Make sure to disable any additional sound cards you have, such as the motherboard sound card, ASIO4all, Fl Studio ASIO, or HiFi cable.

Focus on using only the necessary sound card, which in this case is the Focusrite Scarlett 4i4.

Get a new USB-C to USB-C cable with power delivery support: Consider getting a new USB-C to USB-C cable that is rated for fast charging phones and supports power delivery.

USB 2.0 cables should work fine, but it’s important to ensure they are capable of delivering enough power. This step can help address issues with power delivery to the Scarlett 4i4.

Always use a USB 3.0 port: Focusrite recommends using USB 3.0 ports because USB 2.0 may not provide sufficient power.

Make sure to connect your Scarlett 4i4 to a USB 3.0 port on your computer.

If these troubleshooting tips haven’t sorted your connectivity issue out, here are some more things to try:

Disable onboard/monitor sound where possible: In Windows 10, disable any onboard or monitor sound options in multiple places, making the Focusrite Scarlett 4i4 the default and sole sound source.

You can also disable these options in the BIOS settings.

Be aware of potential conflicts: PCI WiFi cards/drivers can sometimes interfere with USB connections on the Focusrite interface.

If you encounter issues, try finding a different working WiFi adapter that doesn’t cause conflicts.

Additionally, check the Task Manager for any unusual resource usage and the Event Viewer for any error messages that could be related to the disconnection problem.

Use a reliable motherboard and power supply: Using a quality motherboard and power supply can contribute to a stable and reliable connection.

It is recommended to use the power supply provided by Focusrite.

Additionally, make sure to use the appropriate USB cable for the Scarlett 4i4, and consider replacing it if needed.

Read Also: Focusrite Scarlett Solo Suddenly Stopped Working? 4 Fixes

Final Thoughts

Although the Focusrite Scarlett range is a solid choice for any beginner to intermediate producer and recording engineer, it’s unfortunately not without its faults.

The range also comes in at a very affordable price point, which when compared to other interfaces makes the Focusrite Scarlett an attractive buy.

When trying to solve the frustrating disconnection issue, make sure to take notice of your specific Scarlett model, as each device has different forms of connection and usage.

One main consideration is whether your Scarlett device is powered by USB or Power Supply, as this greatly affects the type of troubleshooting to be done.

Remember to be patient and methodical, as trying to solve this issue can take time and be frustrating to deal with.

But don’t lose hope! Hopefully, we can get to the bottom of your connectivity woes.

Sources

Troubleshooting USB interface connection and performance issues
Scarlett 3rd Gen | ‘USB C’ to ‘USB C’ connectivity